CUSTOMER SUPPORT

Malco provides FCL (Full Container Load) and LCL (Less Container Load) sea freight services to most major ports worldwide, including China, Japan, South Korea, Singapore, Europe, USA, Australia and many more. Contact us for route consultation tailored to your cargo.

Air freight transit time depends on destination. For example: Hanoi – Shanghai: 2-3 days; Hanoi – Seoul: 2-3 days; Hanoi – Tokyo: 3-4 days; Hanoi – Frankfurt: 4-5 days; Hanoi – Los Angeles: 5-7 days. Contact us for specific flight schedules and quotes.

Yes, Malco has certified experts handling dangerous goods (DG Cargo) according to IATA and IMDG standards. We support classification, packaging, labeling and customs declaration per regulations. Please contact us directly for consultation.

For exporting goods, you typically need: Commercial Invoice, Packing List, Bill of Lading (B/L) or Air Waybill (AWB), Certificate of Origin (C/O), Electronic customs declaration. Depending on goods type and export market, additional special certificates may be required. Malco's team will help you prepare everything.

Clearance time depends on goods type, customs inspection channel (Green/Yellow/Red) and season. Average: Green Channel: 2-4 hours; Yellow Channel: 1-2 days (document inspection); Red Channel: 2-5 days (physical inspection). Malco has experience expediting clearance to optimize time for customers.

You can get a quote in 3 ways: (1) Fill out the quote request form on this website; (2) Call hotline 0981 867 945 directly; (3) Email cs@malco-logistics.com with cargo information (type, weight/volume, origin/destination). We guarantee quote response within 2 business hours.

Malco accepts: Bank transfer (VND and foreign currencies), Cash payment at office, International payment via SWIFT/T.T. For regular customers, Malco offers flexible credit policies per contract.

Malco provides 24/7 cargo tracking. You can track via: (1) Online tracking system on website; (2) Contact your assigned shipment handler; (3) Call hotline 0981 867 945; (4) Email cs@malco-logistics.com with shipment reference number (B/L or AWB number). We update cargo status in real-time.

In case of cargo issues: Immediately contact emergency hotline 0981 867 945; Provide B/L or AWB number and describe the issue; Claims handling team will respond within 1 hour; All cargo shipped through Malco is insured. Malco is committed to handling all claims transparently and promptly.